Return Policy - Bikegeardirect

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. We are committed to selling high-quality products. We have been in the industry since 1995. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund.

Refunds will be offered if damaged in transit or are defective and we are unable to repair the item or provide a replacement.
Refunds will not be offered for change of mind.
Refunds will not be offered for used/worn items.
Shipping fees are nonrefundable.

We could exchange the size if you ordered the wrong size with a small shipping fee.
We can exchange to other products as well.

Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service on [email protected] or call us on 033658065

mail your return to the following address:

Leather Direct

Bush Inn Centre

Upper Riccarton

Christchurch, Canterbury 8041

New Zealand

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Warranty

We provide 12 months manufacturer warranty on all our leather gears.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 2-5 working days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exception

The following items cannot be returned or exchanged.